Shipping policy

Shipping Policy

Last Updated: March 25, 2025

  1. Order Processing

All orders placed on Lunar Grace are processed within 1 to 3 business days after payment confirmation (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, including your tracking number.

  1. Estimated Delivery Times

Our estimated delivery times are as follows:

  • USA & Canada: 7 to 10 business days

  • Europe: 8 to 11 business days

  • International: 8 to 15 business days

These delivery times are estimates and may vary depending on the time of year, exceptional circumstances, or destination.

  1. Shipping Fees

Shipping fees will be displayed at checkout and depend on the destination and shipping method selected. For certain promotional offers, we may offer free shipping.

  1. Package Tracking

Once your order has shipped, you will receive an email with a tracking number, allowing you to track your package on the selected carrier's website.

  1. Potential Delays

Lunar Grace is not responsible for delays caused by carriers or circumstances outside our control (weather, strikes, busy seasons, etc.). If there is a significant delay, please contact our team at info@lunar-grace.com for assistance.

  1. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours at info@lunar-grace.com so we can find a quick resolution (reshipment or refund).

  1. Contact Information

For any questions regarding your order or our shipping policy, please contact us at:

Lunar Grace
1234 Fashion Ave,
New York, NY 10001, USA

Phone: +1 (800) 123-4567
Email: info@lunar-grace.com