FAQ

Frequently Asked Questions (FAQ) – Lunar Grace

  1. Orders & Payments

How do I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to checkout. We accept all major credit cards as well as PayPal.

Can I modify or cancel my order after placing it?

We process orders quickly, so modifications or cancellations are only possible within 12 hours of placing the order. Please contact us immediately at info@lunar-grace.com if you need assistance.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods available at checkout.

  1. Shipping & Delivery

Where do you ship?

We ship to the United States, Canada, France, Belgium, Switzerland, and throughout Europe. If your country is not available during checkout, we currently do not ship there.

What are the delivery times?

  • Standard Shipping: 9 to 11 business days

  • Express Shipping: 6 to 8 business days

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. Please allow 2 to 5 business days for the tracking information to appear.

What if my package is lost or delayed?

If your package is significantly delayed or appears to be lost, please contact us at info@lunar-grace.com. We will assist you in resolving the issue with the carrier.

  1. Returns & Refunds

What is your return policy?

You can return unused items within 14 days of receiving them. Items must be returned in their original condition and packaging. For hygiene reasons, certain items like undergarments or accessories may not be refunded.

How do I request a return or exchange?

To initiate a return, please email us at info@lunar-grace.com with your order number and the reason for the return. We will provide you with detailed instructions.

Do you cover return shipping costs?

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping service.

When will I receive my refund?

Once we receive and inspect your return, we will process the refund within 7 to 10 business days to the original payment method used.

  1. Product Information

Are your products high quality?

Yes! We prioritize premium quality in all our items. Each piece is designed with comfort, style, and durability in mind.

How do I care for my clothing?

  • Machine wash cold on a gentle cycle.

  • Use mild detergent (avoid bleach or harsh chemicals).

  • Air dry or tumble dry on low heat.

What materials are used in your clothing?

We offer a variety of materials to suit your style and comfort, from cotton to high-quality blends, with a focus on soft, breathable fabrics for everyday wear.

  1. Other Questions

Can I become an affiliate or brand ambassador?

We love collaborating with influencers and brand ambassadors! Please email us at info@lunar-grace.com with your social media details for any collaboration opportunities.

How can I contact you?

You can reach us via: 📧 Email: info@lunar-grace.com
📞 Phone: +1 (800) 123-4567
Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).